1. Who We Are

Voxcierge Ai Ltd ("we", "us", "our") is a company registered in England and Wales. We provide enterprise VOIP, AI-powered call centre agents and intelligent phone systems to business customers.

Data Controller: Voxcierge Ltd
Registered Address: First Floor Swan Building, 20 Swan Street, Manchester, England, M4 5JW, United Kingdom
Email: privacy@voxcierge.ai
Phone: +44 (0)161 524 7838

2. What Data We Collect

Information you provide directly

• Name and job title
• Business email address and phone number
• Company name and address
• Messages or enquiries you send us
• Email address submitted via our interest registration form

Information collected automatically

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on our site
• Referral source (how you found us)
• Cookie and tracking data (see our Cookie Policy)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To send you product updates and launch notifications (where you have consented)
• To improve our website and understand how visitors use it
• To comply with our legal obligations
• To manage our business relationship with you

Our lawful bases for processing are: consent (for marketing communications and analytics cookies), legitimate interests (for responding to enquiries and site security), and legal obligation (for compliance purposes).

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our website and business (e.g. email platforms, hosting providers, analytics tools) — all bound by data processing agreements
• Google LLC — for analytics purposes via Google Analytics (where you have consented)
• Legal authorities — where required by law or court order

Any transfers of data outside the UK are protected by appropriate safeguards including Standard Contractual Clauses.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Interest registration data: up to 24 months from collection, or until you unsubscribe
• Enquiry/contact data: up to 3 years
• Analytics data: as configured in Google Analytics (default 26 months)
• Legal and compliance records: up to 7 years

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate data
• Right to erasure — to request deletion of your data ("right to be forgotten")
• Right to restrict processing — to limit how we use your data
• Right to data portability — to receive your data in a portable format
• Right to object — to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at privacy@voxcierge.ai. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption and our infrastructure is hosted within the UK.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Voxcierge Ltd
Email: privacy@voxcierge.com
Phone: +44(0)161 5247838
Address: First Floor Swan Building, 20 Swan Street, Manchester, England, M4 5JW, United Kingdom